A Blessed Mess Cleaning Co.
Company Policies
Company Policies (Effective 02/01/2025):
Thank you for choosing A Blessed Mess! We are honored to care for your home. The following policies help ensure a positive experience for both our clients and our team.
1. Appointments are scheduled based on availability and confirmed in advance. We ask that clients provide accurate contact information and notify us promptly if any scheduling changes are needed. While we strive to arrive at your scheduled time, factors such as traffic, weather, or previous appointments may occasionally affect our arrival. We appreciate your understanding.
2. Estimates & Pricing Quotes are based on the information provided before your appointment. Final pricing may change if: The home’s condition differs significantly from what was shown in initial walk-through. Additional rooms or services are requested. The home requires excessive cleaning beyond the original estimate. Any pricing adjustments will always be discussed before work continues.
3. Payment Policy: Payment is due upon completion of service unless otherwise agreed upon. Accepted payment methods include: Cash, Card, Venmo, CashApp, Zelle. Invoices not paid within the agreed timeframe may be subject to late fees.
4. Cancellation & Rescheduling: We kindly request at least 24 hours’ notice for cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service. Repeated last-minute cancellations may require prepayment before future appointments.
5. Access to the HomeClients: You are responsible for ensuring we can access the property at the scheduled appointment time. If we are unable to enter the home after arriving, a cancellation fee may be required. We value our cleaners time and work just as much as we value giving you great service!
6. Preparing for Your Cleaning: To help us provide the best service possible, we ask that clients: Pick up excessive clutter before our arrival. Secure valuables and important documents. Inform us of any delicate or sentimental items. Secure aggressive pets before service begins.
7. Pets: We love pets! Please let us know if pets will be present during the cleaning. For everyone’s safety, we ask that aggressive or anxious animals be safely secured while we are working.
8. Satisfaction Guarantee: Your satisfaction matters to us. If you are unhappy with any area we cleaned, please notify us within 24 hours. We will gladly return to address any missed areas at no additional charge. This guarantee does not cover: New messes after we leave. Areas that were declined during service. Permanent stains or damage. Normal wear and tear.
9. What We Do Not Clean: For the safety of our team, we do not clean: Human or animal bodily fluids. Mold remediation. Pest infestations. Hoarding situations. Biohazards. Illegal substances. Fire or smoke damage restoration. Areas considered unsafe.
10. Safety: We reserve the right to refuse or discontinue service if conditions are unsafe. This includes: Aggressive animals. Dangerous structural conditions. Biohazards. Harassment or inappropriate behavior. Cockroach or bug infestations. Illegal activity.
11. Damage Policy: We treat every home with great care. If accidental damage occurs, it must be reported within 24 hours so we can work toward a fair resolution. A Blessed Mess is not responsible for: Existing damage. Improperly installed fixtures. Loose items. Normal wear and tear.
12. Supplies & Equipment: Unless otherwise requested, we provide our own professional cleaning supplies and equipment. If a client requests specific products, they must be provided before service begins.
13. Recurring Clients: Reoccurring appointments help maintain a consistently clean home and receive scheduling priority. If multiple recurring appointments are missed or canceled, your recurring time slot may no longer be guaranteed.
14. Communication: We believe clear communication creates the best experience. Please let us know if: Your cleaning priorities change. You have concerns after service. Your contact information changes.
15. Respect & Kindness: At A Blessed Mess, we believe every home deserves to be treated with dignity and every person with kindness. We ask that all communication remain respectful. We reserve the right to discontinue service if staff experience abusive, threatening, discriminatory, or inappropriate behavior.
16. Our Promise: We promise to: Arrive prepared and professional. Respect your home and belongings. Protect your privacy. Communicate honestly. Provide quality service with excellence and integrity.